Dealership Hours

“ ” Laura is my favorite new salesperson! She was very knowledgeable and made the transaction smooth! She anticipated problems and provided a solution. Planning to bring a family member back to purchase with her soon! Thanks again Laura!

“ ” Easy to deal with, getting my car in and out in a timely fashion for service.

“ ” The salesmen, Mr. Frenchie was very knowledgeable about the SUV that I purchased. Also, the young woman who sold me the windshield and body protection was very knowledgeable of the products. I also enjoyed Matt, because he made me feel comfortable. Overall I like the way I was treated. I will be...

“ ” Mo was awesome and would get 10 stars if I was able to leave that many. Made the purchase of our new Lexus a zero pressure and no hassle experience. Was a pleasure doing business with him.

“ ” Excellent service from Mr Cory. Paperwork was done faster than I expected.Mr Cory was very patient explaining me about the the car I bought. Thank you to him

“ ” Brandon at Priority Lexus made the whole experience really enjoyable. He was friendly, efficient, and did a great job making the best use of my time. I really appreciated how smooth and easy everything was.

“ ” Jose and his team again did a great job serving my vehicle. I can always count on him to provided me with the best service experience possible.

“ ” Mike and Samuel were absolute professionals. The used car buying experience was totally stress free. Would highly recommend Priority Lexus.

“ ” Thank you for changing oil and state inspection. You guys are always doing a great job. I am satisfied of your service.

“ ” We were very happy with our experience at Priority Lexus. It is first rate. Our salesman Corey, was exceptionally professional and considerate of our needs. He is more of a listener than a talker, which is a very positive trait in a car buying situation. He gave us our space to make our decisions...

“ ” Our recent visit on a recall was handled in a good timely manner. Well done

“ ” My wife and I are very pleased with the new car and the service by all the staff and my our salesperson Mohammed.

“ ” Our recent sales experience with Shain Hoover at the Priority Lexus in Newport News was superior from the moment we sat down with him. He immediately accessed our needs and was able to find the car we wanted. Although they didn’t have it on the lot he was able to order what we wanted with our...

“ ” He is very professional in every manner and he is a great listener, which is very important!

“ ” If you ever want to get a Lexus I recommend Priority Lexus Newport News. Let me tell you why! First off my expectation was Togo in get pressure to buy everything I didn't need, and spend hours defending my position. Totally wrong got there at 1130 out the door at 2pm. Laura Johnston was the best....

“ ” I was in the market for a new truck, Mohammad was great very knowledgeable, he is a people person and just all around nice guy, he took great care of us and really cared about what we wanted , We love our new 2026 GX 550. Luxury plus it is an amazing truck, Lexus of Newport News has a great staff...

“ ” Received a 5-star buying experience with my 2019 LS 500 F Sport! Laura was attentive, informative, but not pushy, which I appreciated. Whether it was my initial sales inquiry, positive customer support reiteration from management, deal finalization, and all steps in-between, Laura and the team at...

“ ” Me and my husband were looking to trade in our car for a Lexus. We called the Lexus dealership and we spoke to Amanda. She was very helpful answering all our questions!! We decided to go to Lexus in Newport News and we were instantly greeted by Laura. After test driving a few ES 350’s. We were...

“ ” I have been a customer of the Lexus dealership in Newport News for 20 years. They are wonderful. The customer service. The best service department. I recently purchased a new vehicle and Taylor was my sales consultant. He was absolutely wonderful. Explained everything so well, was knowledgeable,...

“ ” Just amazing! Great customer service for an amazing car!

“ ” They found a fault in my lane keeping assist function and identified the fix. They ordered the parts and made the repairs in a timely manner. They provided a loaner car of the same model. All went well.

“ ” Great service well informed good clean facilities and willing to work with you and satisfy every customer questions

“ ” We were treated very well by Edwin and happy with his continued contact with us on what was going on with my car.

“ ” Was greeted politely when I drove in for service. Excellent customer service car is great.

“ ” This dealership is always exceptional. Latoya and Warren have always taken care of me and my vehicle with the utmost care.

“ ” Mohamed was extremely friendly, helpful, and diligent and helping me select the right vehicle. You should definitely go see him before buying a car. I have bought two vehicles from him now

“ ” I had an outstanding experience working with Shain at Priority Lexus Newport News. From start to finish, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. He took the time to answer all of my questions, made the entire process...

“ ” Great customer service. Knowledgeable, courteous and assisted in all ways. The techs were awesome too. Very knowledgeable. Very impressive team work

“ ” Darrell was great kept me posted through the whole process,great work performed in a timely fashion

“ ” Corey was amazing. Informative, and professional. He did not push me into anything and at the same time Corey made sure I knew all my options that Lexus has to offer. Pleasant experience and have already been talking him up to everyone. Love my Lexus!

“ ” Upon arrival I was politely welcomed by several employees. I had planned on leaving my car and returning after the service was completed. It only took about 10-15 minutes to complete the necessary paperwork for the loaner car, do a walk around and familiarize my self with the car. The "loaner car...

“ ” Laura and Amanda were awesome to work with!!! Got the car we wanted with an EXCELLENT buying experience!!! Never had this kind of treatment at any dealership before, bar none Top Notch place to buy!!

“ ” The technicians and all other employees were very polite, courteous, and helpful in every way. I would recommend this dealership very highly.

“ ” Simply amazing. Mohamad is THE one to deal with in buying a new or used car here. He made buying my very first vehicle smoother than I ever could have imagined the process to be. Incredibly friendly, very personable, and genuine in his intention to help people find cars they’ll treasure for years...

“ ” Priority Lexus provides exceptional customer service and world class car maintenance. They send a service tracker which includes a video of findings and provides updates on progress. They provide thorough explanations of needed services and answer any and all questions. A loaner vehicle is provided...

“ ” Thorough service provided on a very busy day. Loaner car helped tremendously. Final outcome met/exceeded expectations.

“ ” Brandon did a great job

“ ” The service was faster than expected. The rental car was very much appreciated and the professionals was awesome.

“ ” Happy to get MSRP pricing here. We were not informed of the Sirius XM Radio deal with Lexus only available at time of purchase. Extremely disappointing. Door guards were purchased but not installed upon delivery requiring another trip back to dealership.

“ ” Overall we have had a very good experience and would highly recommend the dealership. The one item that was not mentioned was the 12V battery is located in a compartment under the rear storage deck

“ ” Corey was an Excellent sales rep who was attentive to needs of our vehicle purchase. My experience with Priority Lexus at the VA Bch and Newport News Stores have been great. 3 purchases over the past 1.5 years. However, I will never purchase from them again due to the most recent under handed...

“ ” To pricey, $100 labor charge for everything. $100 install parking light, $100 remove engine cover (2 bolts), $100 install wiper blades, &100 lnstall pvv value. Asked to talk to mechanic, told n/a. Will not return, too expensive to repair minor jobs