Lexus Warranty Frequently Asked Questions in Newport News, VA
With every purchase of a new Lexus IS 350, NX 350, or TX 500h, you’ll have access to a complimentary maintenance plan. We at Priority Lexus Newport News know that many of our customers have questions about their coverage, so keep reading to see our answers to some of our most frequently asked questions!
How Long Is the Basic Warranty?
Every new Lexus vehicle is backed by a basic limited warranty for 48 months or 50,000 miles1, covering repairs and adjustments needed to correct defects in materials or craftsmanship of any part supplied by Lexus. This means you won’t have to pay for repairs if you encounter any factory-related issues with your powertrain, tech features, or other components during your Newport News travels.
What Does the Powertrain Warranty Cover and How Long Does It Last?
The powertrain warranty lasts for 72 months or 70,0001 miles and covers repairs necessary to fix defects in the materials or craftsmanship of components in the engine system, transmission and transaxle, and the front- or rear-wheel drive system.
Is There Rust/Corrosion Protection?
Yes. Lexus offers a corrosion perforation warranty that protects your vehicle's original body from rust-through, lasting 72 months1 with no mileage limit. While this coverage can go toward any defects the manufacturer is responsible for, it cannot go toward any damage caused by inclement weather or flying rocks or debris on I-64.
What About Warranty Coverage on Lexus Parts?
Genuine Lexus parts are covered for 12 months1 from the date the part was installed, or for the remainder of the new vehicle warranty, whichever provides greater coverage. This includes any repair or replacement necessary due to a defect in the service part. However, it should be noted that the parts warranty cannot go into effect if you cannot provide an installation or purchase date or if the part in question is considered to be part of normal maintenance. Additionally, labor costs are not covered if the part in question is an over-the-counter purchase.
Does Lexus Offer Complimentary Maintenance?
Yes, Lexus covers the first and second scheduled maintenance visits after purchase. This means your appointments at 6 months/5,000 miles and 12 months/10,000 miles2 will be free of charge. To take advantage of this benefit, visit our Service Department so we can keep your new Lexus running the best it can.
Is Roadside Assistance Included?
Around-the-clock Lexus Roadside Assistance3 is included with every new Lexus for four years with unlimited mileage, covering services like towing, flat tire changes, jump-starts, and lockout help. Additionally, certified pre-owned Lexus models include roadside assistance for two years with unlimited mileage. If you often travel well beyond places like Riverview Farm Park and would like extra peace of mind, you can enjoy Enhanced Roadside Assistance4 when you enroll in Safety Connect5 paid subscription services.
Our Dealership
We know that warranty coverage can seem a bit complicated, which is why we always welcome comments and questions from our customers. For the most accurate and up-to-date warranty details, check the Lexus website and contact us for more information. We want to keep your Lexus running the best it can for years to come, so schedule a service appointment with us to give your vehicle the care it deserves!
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Dealership Information
Testimonials
The technicians and all other employees were very polite,
“ The technicians and all other employees were very polite, courteous, and helpful in every way. I would recommend this dealership very highly. ”
“ Simply amazing. Mohamad is THE one to deal with in buying a new or used car here. He made buying my very first vehicle smoother than I ever could have imagined the process to be. Incredibly friendly, very personable, and genuine in his intention to help people find cars they’ll treasure for years to come. No wonder my family has been dealing with him for years, his salesmanship and dedication to being a honest person doing good work speaks for itself! ”
Priority Lexus provides exceptional customer service and
“ Priority Lexus provides exceptional customer service and world class car maintenance. They send a service tracker which includes a video of findings and provides updates on progress. They provide thorough explanations of needed services and answer any and all questions. A loaner vehicle is provided for services over 2.5 hours. ”
Thorough service provided on a very busy day.
“ Thorough service provided on a very busy day. Loaner car helped tremendously. Final outcome met/exceeded expectations. ”
“ Brandon did a great job ”
The service was faster than expected.
“ The service was faster than expected. The rental car was very much appreciated and the professionals was awesome. ”
Service was performed in a professional and timely
“ Service was performed in a professional and timely manner. Personnel were friendly and waiting area was comfortable. ”
Darrell from Priority Lexus has always been a great
“ Darrell from Priority Lexus has always been a great help to me. He is professional, dependable, and always willing to go above and beyond to make sure everything is taken care of. His kindness, patience, and excellent customer service truly make a difference, and I sincerely appreciate all of his help. ”
Excellent service.
“ Excellent service. Great Staff. Clean, comfortable lobby. Everyone treated me well, explained everything to me. I love the videos that are sent to my phone showing me what was done to my vehicle. Love the transparency ”
Organized, thorough and clean.
“ Organized, thorough and clean. The video available to the customer to review the diagnostic tools used to troubleshoot the problem builds confidence with the dealership. ”
“ Brandon and Priority Lexus did an outstanding job in helping me secure my new luxury Lexus! The entire team was wonderful to work with. ”
“ We had an easy and enjoyable time purchasing our new Lexus RX350h. Brandon did an excellent job educating us on operating the vehicle , especially the infotainment system. The entire team got us through the process quickly and without hassles. We received a fair amount for our trade-in and a very fair price on the new vehicle. I went in very well educated on the fair market value of both my trade in and new vehicle. The Priority team did not disappoint! ”
Everything went perfect.
“ Everything went perfect. The car is perfect for us and we are glad we went with Lexus ”
Angie and her service teams are the best.
“ Angie and her service teams are the best. Jose followed the status of my car and kept me informed. Mike sent me one of the must professional technical videos of the condition/ status of my car. I took his recommendations on what needed replacing. Thanks again. Bill ”
Edwin was very kind and attentive to my situation.
“ Edwin was very kind and attentive to my situation. A well run organization. The car was returned to me clean and ready to go. ”
“ Laura provided an exceptional experience from start to finish at the Lexus dealership. She was professional, knowledgeable, patient, and genuinely cared about helping me find the right vehicle without any pressure. She answered all my questions clearly and made the entire process smooth and stress-free. Her customer service went above and beyond, and I truly appreciate her honesty and attention to detail. If you’re looking for someone who will treat you with respect and make your car-buying experience enjoyable, I highly recommend asking for Laura. ”
Mohamad was very kind and made the sale smooth.
“ Mohamad was very kind and made the sale smooth. Looking forward to driving my Lexus🩶 ”
“ I I worked with Taylor Gaul on my purchase of a 2026 Lexus RZ 450e. The car had a lot of tech features and Taylor took his time to explain every feature and assisted us with setting them up. Took us a while to get it but Taylor was there every step of the way. Highlight of the buying experience. Very nice young man, you will be pleased with his service. ”
“ Recently purchased a 3926 Lexus NC 350H from Priority Lexus, Newport News. Excellent ecperience and my sales consultant Mr. Mo spent considerable time making sure I got the vehicle I wanted at the price I wanted. They also offered a very fair price for my trade. On delivery, he spent over an hour making sure I was comfortable with the many features offered on this car. ”
“ After owning my previous Lexus since 2010, I knew my next purchase would be another Lexus. A few weeks ago, while waiting during my RX350 maintenance appointment, I strolled over to browse and was warmly greeted by Laura Johnston, Sales & Leasing Consultant. She may be new to Virginia and Priority Lexus, but she is certainly not new to Lexus. Her knowledge, genuineness, and the perfect balance of professionalism and sales guidance are exactly why I came back this past weekend. During my first visit, I originally test drove the TX and really enjoyed it. We talked through colors, features, and available and incoming models, all without any pressure — just helpful, transparent conversation. She sent updates and videos as I made thoughtful decisions on my next purchase and when. Since my previous vehicle was an RX, I decided to come back a few weeks later and test drive the RX350 as well. The moment I drove it again, I knew it was the right fit for me. With the help of Laura and finance manager Matt Perez, I ultimately made my final decision and drove off in my new RX350 Premium in Nori Green Pearl with a gorgeous Palomino interior. The entire experience felt comfortable, honest, and exciting from start to finish. I highly recommend working with Laura and the team if you’re considering a Lexus purchase.I couldn’t be happier. ”
“ This is our 2nd purchase from this location and we are beyond happy with the service, energy, and knowledge of the staff! Our whole car buying process was amazing!! Thanks again to you all! ”
The service was ok !
“ The service was ok ! Until I had to have a back and forth confrontation with sam about the inside cleaning of the van. I felt disrespected by his tone . As I was relating my concerns he asked if I wanted my money back. I told him this is not a way to handle things . Just clean the vehicle as it supposed to be cleaned. Then I gotten every excuse about why they wouldn’t put gas in the tank. After expressing my frustration and standing my ground. Everything was done correctly I also got gas. As a woman I felt like I was being taken for granted. ”
Very transparent by helping me learn about my car.
“ Very transparent by helping me learn about my car. Also offered me options to choose. ”
“ We actually only went to Priority Lexus to test drive the 2026 TX350. This car was so nice. It was extremely comfortable. After the test drive we told the salesperson, Brandon Hislop, we were not interested yet in purchasing any car. He gave us his business card and asked us to let him know if we had any questions. After we left, my husband and I talked a bit and decided it was the perfect car for him us. So about 30 minutes later we were back at Priority Lexus talking with Brandon about buying this car. It was a no hassle very nice buying experience. Everyone was very friendly. There was no pressure. They are very knowledgeable and were able to answer all our questions. As we were signing the paperwork the service department was getting the car all cleaned up and shortly thereafter we drove our new 2026 TX350 home. We are very happy with the entire experience. Thank you Priority Lexus! ”
“ Great customer service! Shot out to Mr. Mohamed my sales rep and Mr. Perez business manager for a smooth and quick process, I Loved the experience and professionalism. Recommend 100% ”
“ Taylor was great, he got the vehicle that I wanted and the price down to where I was comfortable! Process was fairly simple and straightforward. ”
“ Greeted by name when I arrived. Gave me a time estimate. A nice waiting room with snacks and restrooms. I was sent a video on the work that was done to my car. My car was washed along with a service recommendation on what I need to replace in 10,000 miles. ”
“ I must thank Mr. Mo for his patience, understanding and support. I know the occupation of a sales person can be very challenging at times, and I sincerely appreciate Mr. Mo working with me. I am not sure how he did it, but he knew exactly what I wanted, and delivered my vehicle in great timing. Again thank you so much! Denise ”
“ Took my 13’ GS350 in for 170K maintenance and the service I received was top tier. What impressed me the most were two things: my quote for my service was already prepared when I arrived (early) and the waiting area was very clean and updated. The service center waiting area in VABeach is not as up to par as the Newport News location. Service representative was friendly and easy to talk to. The overall atmosphere was calm & cool vibes. Will be taking my GS to this service center from now on. ”
“ Once again Darly was outstanding! In help my wife and I get her a Mother’s Day and birthday present! He helped us with buying 4 SUV from Newport News Va Lexus. Great job Darly and Thanks! Also Thanks to Sal and Matt for their help! The Management team. 👍🏽👍🏽👍🏽👍🏽👍🏽 ”
“ Daryl was very helpful and knowledgeable about the available vehicles. I initially came in for a test drive but ended up leaving with a beautiful car that fit my budget and included everything I was looking for. The rest of the staff that day were also very helpful and provided excellent customer service, which truly enhanced my experience. This is my fourth Lexus vehicle, but my first time purchasing from a Lexus dealership, and it will be my preferred way to buy vehicles going forward. I genuinely felt like a priority throughout the entire process. Thank you again to Daryl and everyone who was part of my purchase. ”
“ Laidback sales team (no pressure sales). Knowledgeable, friendly, and very accommodating with our interest and questions about the Lexus EV and hybrid SUV lines. The Lexus EV extended test drive should be the industry standard (overnight test and get to use it in your normal routine)! They let us check the hybrid cars out for long enough to get a good feel for all the functions and features of them too!!… much longer than the standard 10 minute go in a big circle test drive that so many dealerships do. Taylor put up with our million questions and searching inventory. We greatly appreciate Priority Lexus part in our EV/PHEV SUV research journey and helping us find the right fit vehicle! ”
Priority Lexus is great to work with from sales to
“ Priority Lexus is great to work with from sales to service departments. I had an oil change and state inspection. I like how they kept me informed with photos of my car, knowing their attention to detail. When I picked up my car it was washed and ready to go. ”
“ Excellent experience with trade-in of our vehicle and lease of 2026 450h+. Appreciated time and attention Frenchie Antar took with us. Frenchie along with the Sales Managers and General Manager made everything feel straightforward and well supported. Very happy with our new Lexus! ”
“ Good morning, I’d like to chat with upper management about the importance of excellent customer service. Mrs. Latoya has a truly remarkable customer relationship that can really help develop strong team skills. Thank you so much for taking care of my wife’s Lexus NX 300; I’m looking forward to working with you again in the future. Respectfully, Mack Parham ”
“ Car buying can be very nerve racking to a customer but after I met Taylor Gaul it went so smooth!!! I should’ve had this post up April 3rd to describe the absolute wonderful experience I had in purchasing My this lovely beauty!!! I encountered some snags in getting it because as with other customers I shopped around did My own research online and almost brought a vehicle that I wasn’t in Love with due to it not car/available packages not being explained to me. On March 20th @7:45p I arrived at his lot and though the store was about to close but this young man took the time to explain specs about and details about this new model including answering a lot of My questions. He even got me exact color and package I wanted!!! He told Me to trust him and I’ve been on cloud nine ever since!!! Everyone I encountered at the dealership was very professional, extremely nice/polite made Me & My Finance feel so comfortable (no hassles)!!! As I waited for my car to be delivered he still answered all My questions and did an amazing job of keeping Me informed all the way down to sending me a video that My IS 350 had arrived. We drove down 2+ hours to pickup the car and arrived at 7:20p and we weren’t rushed because of closing!!! Taylor & Mathew Perez (mngr) went out of their way to make Me satisfied…well that mission was accomplished!!! ”
“ Mo is amazing. He always takes care of me when I come into Lexus. It’s a family and not just a business transaction. Thank you Sam for working the numbers. ”
“ Very attentive and knowledgeable assistance from Frenchy. ”
“ I had a great experience with Shain Amanda and the team. All my questions were answered, they were willing to work with me to get the car I wanted out of state. I had a smooth experience and now I have an awesome Lexus! ”
“ If you want your Lexus cared for by someone who truly knows their craft, ask for Warren. He’s exceptionally knowledgeable, easy to talk to, and always goes the extra mile. A real professional who makes every service visit feel effortless. Note: custom mods expertise - top notch. ”
To pricey, $100 labor charge for everything.
“ To pricey, $100 labor charge for everything. $100 install parking light, $100 remove engine cover (2 bolts), $100 install wiper blades, &100 lnstall pvv value. Asked to talk to mechanic, told n/a. Will not return, too expensive to repair minor jobs ”
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1. Subject to change. See dealer for specific warranty coverage and limitations.
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2. Lexus provides complimentary maintenance for your first two scheduled visits at the earlier of 6 months/5,000 miles and 12 months/10,000 miles. See Warranty and Services Guide for details. For Lexus vehicles registered and normally operated in the continental United States, U.S. territories and Canada.
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3. Lexus Roadside Assistance is available 24/7/365 for 4 years/unlimited mileage on new vehicles, from the vehicle’s original date of purchase. Does not include parts and fluids, except limited emergency gas delivery. Towing distance up to 25 miles. Restrictions apply. Available in the continental U.S. and Canada. See Lexus dealer for details and exclusions.
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4. Enhanced Roadside Assistance allows use of in-vehicle SOS button to assist response agent to identify vehicle location. Unlimited mileage coverage effective with an active Safety Connect trial or subscription that depends on certain factors, including cellular connectivity. Services require account registration through Lexus App and acceptance of Connected Services Terms of Use at https://www.lexus.com/privacyvts/images/doc/Lexus%20-%20Connected%20Services%20Terms%20of%20Use.pdf and Master Data Consent. Data charges may apply. For Lexus Interface Services’ vehicle-generated data collection, use, sharing, and retention practices and agreements, see https://www.lexus.com/privacy. Enhanced Roadside Assistance does not include parts and fluids, except limited emergency gas delivery. Towing distance up to 25 miles. Restrictions apply. Service subject to change at any time. Available in the continental U.S. and Canada. See Lexus dealer for details and exclusions.
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5. Safety Connect services vary by vehicle and are subject to change at any time without notice. Requires a 5G network connection, a GPS signal, and other factors, including account registration through Lexus] App and acceptance of Connected Services Terms of Use at https://www.lexus.com/privacyvts/images/doc/Lexus%20-%20Connected%20Services%20Terms%20of%20Use.pdf and Master Data Consent. Stolen vehicle police report required to use Stolen Vehicle Locator. Automatic Collision Notification activates only in limited circumstances. Services require Data charges may apply. Lexus Interface Services’ vehicle-generated data collection, use, sharing, and retention practices and agreements, see https://www.lexus.com/privacy. The Safety Connect trial is included for a minimum of 5 years. For more information about Safety Connect, please visit https://lexusconnectedtechnologysupport.com/lexus/home.
“ Laura and Amanda were awesome to work with!!! Got the car we wanted with an EXCELLENT buying experience!!! Never had this kind of treatment at any dealership before, bar none Top Notch place to buy!! ”