“ Darrell was great kept me posted through the whole process,great work performed in a timely fashion ”

“ Corey was amazing. Informative, and professional. He did not push me into anything and at the same time Corey made sure I knew all my options that Lexus has to offer. Pleasant experience and have already been talking him up to everyone. Love my Lexus! ”

“ Upon arrival I was politely welcomed by several employees. I had planned on leaving my car and returning after the service was completed. It only took about 10-15 minutes to complete the necessary paperwork for the loaner car, do a walk around and familiarize my self with the car. The "loaner car lady" (I forgot her name) was great. While I was at home I received a video from the technician showing the areas of the car that he was checking along with a recommendation. I'm very satisfied and confident with the quality of the work. I will not hesitate to use their services again. ”

“ Laura and Amanda were awesome to work with!!! Got the car we wanted with an EXCELLENT buying experience!!! Never had this kind of treatment at any dealership before, bar none Top Notch place to buy!! ”

“ The technicians and all other employees were very polite, courteous, and helpful in every way. I would recommend this dealership very highly. ”

“ Simply amazing. Mohamad is THE one to deal with in buying a new or used car here. He made buying my very first vehicle smoother than I ever could have imagined the process to be. Incredibly friendly, very personable, and genuine in his intention to help people find cars they’ll treasure for years to come. No wonder my family has been dealing with him for years, his salesmanship and dedication to being a honest person doing good work speaks for itself! ”

“ Priority Lexus provides exceptional customer service and world class car maintenance. They send a service tracker which includes a video of findings and provides updates on progress. They provide thorough explanations of needed services and answer any and all questions. A loaner vehicle is provided for services over 2.5 hours. ”

“ Thorough service provided on a very busy day. Loaner car helped tremendously. Final outcome met/exceeded expectations. ”

“ Brandon did a great job ”

“ The service was faster than expected. The rental car was very much appreciated and the professionals was awesome. ”

“ Service was performed in a professional and timely manner. Personnel were friendly and waiting area was comfortable. ”

“ Darrell from Priority Lexus has always been a great help to me. He is professional, dependable, and always willing to go above and beyond to make sure everything is taken care of. His kindness, patience, and excellent customer service truly make a difference, and I sincerely appreciate all of his help. ”

“ Excellent service. Great Staff. Clean, comfortable lobby. Everyone treated me well, explained everything to me. I love the videos that are sent to my phone showing me what was done to my vehicle. Love the transparency ”

“ Organized, thorough and clean. The video available to the customer to review the diagnostic tools used to troubleshoot the problem builds confidence with the dealership. ”

“ Brandon and Priority Lexus did an outstanding job in helping me secure my new luxury Lexus! The entire team was wonderful to work with. ”

“ We had an easy and enjoyable time purchasing our new Lexus RX350h. Brandon did an excellent job educating us on operating the vehicle , especially the infotainment system. The entire team got us through the process quickly and without hassles. We received a fair amount for our trade-in and a very fair price on the new vehicle. I went in very well educated on the fair market value of both my trade in and new vehicle. The Priority team did not disappoint! ”

“ Everything went perfect. The car is perfect for us and we are glad we went with Lexus ”

“ Angie and her service teams are the best. Jose followed the status of my car and kept me informed. Mike sent me one of the must professional technical videos of the condition/ status of my car. I took his recommendations on what needed replacing. Thanks again. Bill ”

“ Edwin was very kind and attentive to my situation. A well run organization. The car was returned to me clean and ready to go. ”

“ Laura provided an exceptional experience from start to finish at the Lexus dealership. She was professional, knowledgeable, patient, and genuinely cared about helping me find the right vehicle without any pressure. She answered all my questions clearly and made the entire process smooth and stress-free. Her customer service went above and beyond, and I truly appreciate her honesty and attention to detail. If you’re looking for someone who will treat you with respect and make your car-buying experience enjoyable, I highly recommend asking for Laura. ”

“ Mohamad was very kind and made the sale smooth. Looking forward to driving my Lexus🩶 ”

“ I I worked with Taylor Gaul on my purchase of a 2026 Lexus RZ 450e. The car had a lot of tech features and Taylor took his time to explain every feature and assisted us with setting them up. Took us a while to get it but Taylor was there every step of the way. Highlight of the buying experience. Very nice young man, you will be pleased with his service. ”

“ Recently purchased a 3926 Lexus NC 350H from Priority Lexus, Newport News. Excellent ecperience and my sales consultant Mr. Mo spent considerable time making sure I got the vehicle I wanted at the price I wanted. They also offered a very fair price for my trade. On delivery, he spent over an hour making sure I was comfortable with the many features offered on this car. ”

“ After owning my previous Lexus since 2010, I knew my next purchase would be another Lexus. A few weeks ago, while waiting during my RX350 maintenance appointment, I strolled over to browse and was warmly greeted by Laura Johnston, Sales & Leasing Consultant. She may be new to Virginia and Priority Lexus, but she is certainly not new to Lexus. Her knowledge, genuineness, and the perfect balance of professionalism and sales guidance are exactly why I came back this past weekend. During my first visit, I originally test drove the TX and really enjoyed it. We talked through colors, features, and available and incoming models, all without any pressure — just helpful, transparent conversation. She sent updates and videos as I made thoughtful decisions on my next purchase and when. Since my previous vehicle was an RX, I decided to come back a few weeks later and test drive the RX350 as well. The moment I drove it again, I knew it was the right fit for me. With the help of Laura and finance manager Matt Perez, I ultimately made my final decision and drove off in my new RX350 Premium in Nori Green Pearl with a gorgeous Palomino interior. The entire experience felt comfortable, honest, and exciting from start to finish. I highly recommend working with Laura and the team if you’re considering a Lexus purchase.I couldn’t be happier. ”

“ This is our 2nd purchase from this location and we are beyond happy with the service, energy, and knowledge of the staff! Our whole car buying process was amazing!! Thanks again to you all! ”

“ The service was ok ! Until I had to have a back and forth confrontation with sam about the inside cleaning of the van. I felt disrespected by his tone . As I was relating my concerns he asked if I wanted my money back. I told him this is not a way to handle things . Just clean the vehicle as it supposed to be cleaned. Then I gotten every excuse about why they wouldn’t put gas in the tank. After expressing my frustration and standing my ground. Everything was done correctly I also got gas. As a woman I felt like I was being taken for granted. ”

“ Very transparent by helping me learn about my car. Also offered me options to choose. ”

“ We actually only went to Priority Lexus to test drive the 2026 TX350. This car was so nice. It was extremely comfortable. After the test drive we told the salesperson, Brandon Hislop, we were not interested yet in purchasing any car. He gave us his business card and asked us to let him know if we had any questions. After we left, my husband and I talked a bit and decided it was the perfect car for him us. So about 30 minutes later we were back at Priority Lexus talking with Brandon about buying this car. It was a no hassle very nice buying experience. Everyone was very friendly. There was no pressure. They are very knowledgeable and were able to answer all our questions. As we were signing the paperwork the service department was getting the car all cleaned up and shortly thereafter we drove our new 2026 TX350 home. We are very happy with the entire experience. Thank you Priority Lexus! ”

“ Great customer service! Shot out to Mr. Mohamed my sales rep and Mr. Perez business manager for a smooth and quick process, I Loved the experience and professionalism. Recommend 100% ”

“ Taylor was great, he got the vehicle that I wanted and the price down to where I was comfortable! Process was fairly simple and straightforward. ”

“ Greeted by name when I arrived. Gave me a time estimate. A nice waiting room with snacks and restrooms. I was sent a video on the work that was done to my car. My car was washed along with a service recommendation on what I need to replace in 10,000 miles. ”

“ I must thank Mr. Mo for his patience, understanding and support. I know the occupation of a sales person can be very challenging at times, and I sincerely appreciate Mr. Mo working with me. I am not sure how he did it, but he knew exactly what I wanted, and delivered my vehicle in great timing. Again thank you so much! Denise ”

“ Took my 13’ GS350 in for 170K maintenance and the service I received was top tier. What impressed me the most were two things: my quote for my service was already prepared when I arrived (early) and the waiting area was very clean and updated. The service center waiting area in VABeach is not as up to par as the Newport News location. Service representative was friendly and easy to talk to. The overall atmosphere was calm & cool vibes. Will be taking my GS to this service center from now on. ”

“ Once again Darly was outstanding! In help my wife and I get her a Mother’s Day and birthday present! He helped us with buying 4 SUV from Newport News Va Lexus. Great job Darly and Thanks! Also Thanks to Sal and Matt for their help! The Management team. 👍🏽👍🏽👍🏽👍🏽👍🏽 ”

“ Daryl was very helpful and knowledgeable about the available vehicles. I initially came in for a test drive but ended up leaving with a beautiful car that fit my budget and included everything I was looking for. The rest of the staff that day were also very helpful and provided excellent customer service, which truly enhanced my experience. This is my fourth Lexus vehicle, but my first time purchasing from a Lexus dealership, and it will be my preferred way to buy vehicles going forward. I genuinely felt like a priority throughout the entire process. Thank you again to Daryl and everyone who was part of my purchase. ”

“ Laidback sales team (no pressure sales). Knowledgeable, friendly, and very accommodating with our interest and questions about the Lexus EV and hybrid SUV lines. The Lexus EV extended test drive should be the industry standard (overnight test and get to use it in your normal routine)! They let us check the hybrid cars out for long enough to get a good feel for all the functions and features of them too!!… much longer than the standard 10 minute go in a big circle test drive that so many dealerships do. Taylor put up with our million questions and searching inventory. We greatly appreciate Priority Lexus part in our EV/PHEV SUV research journey and helping us find the right fit vehicle! ”

“ Priority Lexus is great to work with from sales to service departments. I had an oil change and state inspection. I like how they kept me informed with photos of my car, knowing their attention to detail. When I picked up my car it was washed and ready to go. ”

“ Excellent experience with trade-in of our vehicle and lease of 2026 450h+. Appreciated time and attention Frenchie Antar took with us. Frenchie along with the Sales Managers and General Manager made everything feel straightforward and well supported. Very happy with our new Lexus! ”

“ Good morning, I’d like to chat with upper management about the importance of excellent customer service. Mrs. Latoya has a truly remarkable customer relationship that can really help develop strong team skills. Thank you so much for taking care of my wife’s Lexus NX 300; I’m looking forward to working with you again in the future. Respectfully, Mack Parham ”

“ Overall we have had a very good experience and would highly recommend the dealership. The one item that was not mentioned was the 12V battery is located in a compartment under the rear storage deck ”

“ To pricey, $100 labor charge for everything. $100 install parking light, $100 remove engine cover (2 bolts), $100 install wiper blades, &100 lnstall pvv value. Asked to talk to mechanic, told n/a. Will not return, too expensive to repair minor jobs ”